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Support2025-08-15T18:22:08+03:00

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FAQ

Do you provide spare parts or modules after sales?2025-06-04T17:33:42+03:00

Yes, we offer spare parts and module supply support for all our products.

Can test scenarios be configured through software?2025-06-04T17:33:25+03:00

Yes, our user-friendly interface allows test scenarios to be graphically configured and automated.

What types of sensors are supported?2025-06-04T17:33:08+03:00

We support various sensor types including strain gauges, thermocouples, accelerometers, pressure sensors, and LVDTs.

How many channels do your measurement systems support?2025-06-04T17:32:51+03:00

Depending on the system configuration, we offer options ranging from 4 to over 128 channels.

Do your products comply with EMC/EMI requirements?2025-06-04T17:32:31+03:00

Yes, our products are certified through electromagnetic compatibility (EMC) and interference (EMI) testing.

Do your devices support data logging?2025-06-04T17:31:42+03:00

Yes, selected models come with built-in data logger support.

Can the test rig systems be customized?2025-06-04T17:31:25+03:00

Yes, all test systems can be customized mechanically, functionally, and in software according to customer requirements.

Can analog and digital signals be processed simultaneously?2025-06-04T17:31:10+03:00

Yes, our hybrid DAQ systems support simultaneous multi-channel analog and digital signal processing.

How are firmware updates delivered to your devices?2025-06-04T17:30:49+03:00

Firmware updates can be performed via USB, Ethernet, or remote connection. Required files are available on our support page.

Can your products operate under harsh environmental conditions?2025-06-04T17:30:25+03:00

Yes, many of our products have IP protection ratings and are tested for resistance to vibration, humidity, and temperature.

Are your products customizable?2025-06-04T17:29:10+03:00

Yes, mechanical, electronic, and software customizations can be made according to the project needs.

Do you provide technical training after purchase?2025-06-04T17:28:46+03:00

Yes, we provide on-site or online technical training upon customer request.

What is the warranty period for your products?2025-06-04T17:28:24+03:00

Our products are covered by a 2-year warranty, while integrated system solutions are covered by a 1-year warranty.

Do you offer remote technical support?2025-06-04T17:22:21+03:00

Yes, we provide remote assistance for installation, configuration, and troubleshooting.

Which software platforms are supported?2025-06-04T17:21:50+03:00

Compatible with engineering platforms such as LabVIEW, MATLAB, and Python.

Do you provide software support?2025-06-04T17:21:33+03:00

Yes. Our products come with dedicated software, drivers, and API support.

Do you provide calibration services?2025-06-04T17:21:10+03:00

Yes, we offer calibration and periodic verification services for all our devices.

Can your devices be integrated into different systems?2025-06-04T17:20:52+03:00

Yes. Integration is possible via protocols such as Ethernet, CAN, and RS-232.

How can I access technical documentation?2025-06-04T17:20:29+03:00

Technical documentation is available on product pages and in the support section of our website.

What standards are your products compliant with?2025-06-04T17:16:40+03:00

Our products comply with international testing and safety standards such as MIL-STD, ISO, and CE.

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